Help & FAQs

How can I contact

To contact, please visit our Contact Us page.

Do you ship internationally?

Yes, we do. All international orders must be prepaid and the shipping costs are as follows: $12.00 for the first book, $8.00 for each additional book. All orders are shipped through DHL Express. Customs fees and duties may be applied by the recipients home country. For more information, visit the Shipping & Delivery page.

When will I receive my order?

If you ordered an in-stock book or electronic media product, the order will be shipped within 48 hours. If we are shipping your order within the United States, you should receive your product within 5 to 7 days. International orders can expect delivery in 4 to 6 weeks. For more information, visit the Shipping & Delivery page.

If you ordered an out-of-stock book or electronic media product, you will receive a backorder notification with an expected availability and shipping date.

Can I return a book?

We hope that you are always satisfied with the products you purchase from If you are not completely satisfied for any reason, all books purchased on are returnable within 30 days if in sellable condition and accompanied by the original invoice/packing slip (USA only). Please call Customer Service at 877-687-7476 or email with any questions.

If you purchased your book from a retailer or wholesaler, please contact them directly regarding their return policy.

Where can I learn more about’s 100% pass guarantee

To learn more about’s 100% pass guarantee, please visit 100% Pass Guarantee page.

How do I purchase a quantity of your books at discount?

To purchase a quantity of books, contact or call our office toll-free at 877-687-7476.

How do I know that my transactions are secure?

The website uses state of the art security, ensuring that sensitive information does not pass through unencrypted. In addition, does not maintain a database of your credit card numbers.

What is your pricing policy?

All prices are quoted in U.S. dollars and are subject to change without notice. All orders are also billed for postage and handling. collects sales tax in California, Florida, Illinois, Maryland, Missouri, Nevada, New Jersey, New York, Pennsylvania, South Carolina, Tennessee and Texas. For more information, please visit the Shipping & Delivery page.

To whom do I talk about an invoice I received?

If you have any questions about invoices, statements, or billing you should contact our Order Department at or by phone at 877-687-7476.

How can I check the status of my order?

Send an email to, or call us at 877-687-7476

I ordered a digital product, how do I redeem it?

Instructions on redemption and an access code will be generated and emailed to you within 1 business day of your purchase.

How can I contact authors?

Due to privacy concerns, we are unable to provide you directly with the contact information for any of our authors. However, if you send us your request, we will be happy to pass it on to the author, requesting that they get in touch with you. Please email us at

Can I enter/remove myself from your catalog mailing?

Yes. Whether you are joining or want to be removed from our mailing list, send an email to